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| FAQ |
In this section you should find a list of all your frequently asked questions. We hope that we have answered them and pointed you in the right direction. If you would like to suggest a question then do contact us. Please come back regularly to view more questions as they are added.
Frequently Asked Questions |
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| Q. |
When should the bins be put out? |
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| A. |
In order to keep our community looking great and to prevent the
local wildlife causing a trash problem the HOA are very strict
with their bin policy. The bins should go out on a Sunday night
and Wednesday night at the bottom of your drive next to the
kerb. Anything not by the kerb will not be collected and just
stay there. The bins then have to be put away again on your
property by Monday and Thursday Night.
If your bins have not been put away our spot checks will start the violation process. You will receive a notice from community management informing you that your bins have been in violation of the covenants and if you fail to abide by the covenants again then a fine will be imposed. Please make sure that all your guests and management companies are aware of the covenants and they do not cause you to receive a fine. It is in all our interests to keep the community looking as beautiful as possible. |
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| Q. |
When are the HOA fees due? |
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| A. |
Please view our forms
page to view the HOA collection policy. Remember it is your
responsibility to make sure that the fees are paid on time and
no one else, please take a few mins to view the policy. The events page also gives you a list of when the fees are due. |
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| Q. |
How can I pay for the HOA fees? |
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| A. |
There are several ways to pay for your HOA fees. You can send in
a cheque before the due date, you can contact Don Asher to set up a
Association Pay (direct debit/direct draft) (you
can down load the form from here). Please
follow this
link for more information. To keep the HOA running
smoothly and prevent a missed payment which may lead to a lien
on your property we always recommend that you set up a
Association Pay to pay for your fees. If you would like any more help with
this please
contact the president or Don Asher.
Remember, it's the Homeowners responsibility to ensure that the payments are received on time. Late or non-receipt of payment coupons is not a reason for not making the due payments and late fees are automatically added if payment has not been received |
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| Q. |
What should I do if the lawn maintenance crew cut my pool screen? |
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| A. | If you suspect that Manors Maintenance have cut your screen while they were working around your villa, DO NOT repair the screen yourself contact the president immediately so that he can arrange for Manors Maintenance to come out and have a look. They will then inform you of the next stages. Please inform your management companies of this so that you do not miss the deadline. If Manors Maintenance are not able to inspect the damage they may not be able to assess the situation and therefore will not repair. | |||
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| Q. |
What should I do if the lawn maintenance crew cut my sprinkler heads? |
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| A. | If you suspect that Manors Maintenance have cut your sprinkler heads while they were working around your villa, do not repair them yourself contact the president immediately so that he can arrange for Manors Maintenance to come out and have a look. They will then inform you of the next stages. Please inform your management companies of this so that you do not miss the deadline. | |||
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| Q. |
I would like to repaint my villa, where can I find the painter that did the club house? |
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| A. | Our resources page has all the details and a contact form. Remember that if you are going to make any changes you also have to submit a form to the Architectural review board for approval before work starts. | |||
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| Q. |
When is the next HOA meeting? |
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| A. | Please view our events page to find out when the next meeting is. | |||
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| Q. |
Where can I purchase pictures of the Manors at Westridge? |
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| A. | If you like the pictures on this website or you would like more then please view our e-shop. | |||
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| Q. |
Should I lock the Water Meter box? |
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| A. | No. Polk county have strict guidelines on when you can water and when you can not. Manors maintenance go around once a month and check that the timers are working correctly and for the right times. Please note that lightning etc can 'knock out' a timer and you may find that your system does not work at the right time. If you have locked your box and have not informed the president of your contact details it can be very difficult to inform you and may result in increased water bills. So it is highly recommended you leave it open for checking each month. | |||
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| Q. |
How do I get recycled water? |
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| A. | Only the Manors South is covered for recycled water and not the North. It has been reported that the north will not be eligible in the near future. If you would like to sign up for recycled water please contact Polk County Utilities. | |||
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| Q. |
When is the clubhouse open? |
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| A. | The clubhouse is open from 9:00 - 22:00. | |||
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| Q. |
What do I do if I want to install Solar Panels? |
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| A. | Please submit an ARB form from the website and the board will review your application. | |||
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| Q. |
Which side of the road should I install the post box? |
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| A. | All post boxes have to go on one side of the road so that the post van can go along and deliver the mail through the window of his van. So have a look along your road and see which side has the majority of post boxes. If you are still unsure contact the president for confirmation. | |||
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| Q. |
Is pest control included in our HOA Fees? |
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| A. | There has been a problem where contractors approach owners and inform them that they have a major pest problem with their grass. If this happens to you please contact the president as we have a pest control contract in place for the Manors at Westridge and it is included in your fees. Therefore you will not need the contractors services. However please note that this is only for the grass area around your villa and you will need to make your own arrangements for your villa and it's internals. If you are unsure contact the president to make sure. | |||
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| Q. |
Where can I find out about the Clubhouse Wi-Fi? |
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| A. | All the info is found on this page. | |||
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| Q. |
What is happening with the 27? |
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| A. | For more info view this website http://www.us27pde.com/ | |||
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| Q. |
What is Manors Maintenance Work Schedule |
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| A. |
We are often asked what the Manors maintenance work schedule is,
so here it is: Weekly Schedule |
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